SALES POLICY
• The User/Buyer declares to be 18 years old or over, and to be fully empowered by the company which represents, to request an order and to issue a payment either on a personalized, valid, current, and legitimate credit card, or to request products under specific credit terms previously agreed and granted.
• After clicking or pressing the “Pay” Button at the end of each online order in Intermatex USA Website, the User or Buyer accepts and attains thoroughly and without exemption to all the Intermatex Policies herewith comprised of: Sales, Delivery, Cancellation/Return, Merchandising and Marketing.
• INTERMATEX USA products are new and have a limited warranty term of 365-days beginning on the invoice date.
• This warranty covers only flaws or visual anomalies derived from manufacturing prior to its installation. Once the product has been installed the warranty will be voided at all instances. Exceptions might occur and will be reserved to INTERMATEX USA technical department criteria to define otherwise, nevertheless, the installation cost will never be covered under any circumstance.
• All INTERMATEX USA products have the proper usage instructions indicated in the most recent catalog. In case is not clear, it must be consulted with Intermatex personnel in writing, to ensure the best application and best performance. This includes also the recommendation of proper installation tools and materials. The customer is 100% responsible for products used or installed differently than suggested in our documentation, catalogs or suggestions provided.
• For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be dispatched as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.
• Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. www.intermatex-usa.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
• Damages in products caused by Shipping and Handling:
• DOOR TO DOOR: Damages will be covered and replaced by INTERMATEX USA. Goods would be sent within the next 48 working hours of notification, at no extra charges. Although, pictures from different angles of the damage are required when notifying the event to the company via email.
• WAREHOUSE EX-WORKS (Picking up from Savannah Warehouse): any controversial situation will be evaluated by INTERMATEX USA logistics and technical support. The decision will be announced within the next 96 working hours after notifying the event.
• INTERMATEX USA does not accept Liabilities beyond the remedies set forth in this Limited Warranty, for incidental or consequential damages derived from misusage, negligence, unawareness, or lack of communication with the supplier.
• This Warranty supplements or supersedes federal and state consumer goods warranty protections.
• In case of any claim, it has to be notified within the next 48 working hours after receiving the merchandise. Once it has been returned, the products must go through an inspection. Intermatex USA will reserve the right to accept or reject the claim.
CANCELLATION & RETURN POLICY
• All canceled orders must be submitted via email to info@intermatex-usa.com, within the next 24hrs. Otherwise, this order would be treated as Return.
• In case of products return:
1. First, the event has to be duly notified in writing to any representative of INTERMATEX USA LLC via email, indicating the main reason for the situation.
2. The notification of returns must be requested before 7 days of the reception of the merchandise. The reception date would be marked according to the Parcel or Carriers Companies’ Websites.
• After requesting the Return and if the Intermatex USA has accepted it in writing, the return shall be done within the next 25 days from the Intermatex USA return acceptance date.
An RMA (Return Merchandise Authorization) will be submitted, previous any return of goods.
• All refunds will always be done on products. And the remaining positive balance will remain at the customer’s disposal. The positive account balance will remain valid for the next 180 days from the date of return.
• All merchandise must be returned in their original packaging (box and/or blisters).
• The Shipping address for returning merchandise is:
5578-D Export Boulevard, Garden City 31408, Georgia
• Prior to shipping back any goods, pictures of different angles of the package must be provided to Intermatex USA, in order to obtain the RMA. The company will not receive any products if pictures are not previously supplied showing a proper well-protected wrapping of the package(s) prior to shipping.
• All INTERMATEX USA products must be returned in mint conditions, well-packed in their original boxes, with labels and/or blisters. Otherwise please inform your INTERMATEX USA representative of your specific case evaluation.
• The customer must cover all returning expenses from Shipping back logistics, in addition to:
1. Door to Door Shipments: A 20% charge from the Invoice’s Face Value would be applied due to Shipping and Handling (S&H) Costs. A minimum charge of USD$20.00 would be applied for all returns.
2. ExWorks (picked up @ warehouse) orders a 15% fee from the Invoice’s Face Value will be applied for all returns.
DELIVERY POLICY
• Whenever an order is received, it will be processed and replied in less than two working days, and you will receive an email with the confirmation such as:
o Sales Order (a file named “PI” followed by Numbers).
o Tracking Number (either Ground Service or LTL).
Important note: Always make sure a notification email is received.
• After receiving the Sales Order, the products would be dispatched from our Savannah GA, Warehouse through (depending on volume):
o Ground Transport: dispatched in less than 48 working hours.
o LTL: dispatched in less than 96 working hours.
• Since we use the outsourcing service of Parcel Companies for all our shipments, once the products are dispatched, the ETA would be under the logistics company’s responsibility. And the customer shall track their orders with their own Tracking Number previously provided, and this would be done through the Parcel/Carrier Companies’ Website. In case the product is not delivered according to this ETA provided by the Logistic Company Website, the customer must inform us about the particular case, and we would gladly help to follow up the delivery.
• Intermatex USA will always ensure the proper delivery of the products in mint and new conditions to all our customers.
• For cases where the customers pick the products up from our warehouse (ExWorks), all merchandise will become their full responsibility once the products are loaded and are out of the gate of the Intermatex USA facilities.
PAYMENT METHODS
• BY CREDIT CARD (Payment only available through Online Orders):
VISA AND MASTERCARD
• BY ACH:
BANK BBVA COMPASS
ACCOUNT # 6728837266
ROUTING # 063013924
• BY CHECK:
REMIT PAYMENT TO: By ordinary Mail to BBVA COMPASS (Mail Teller)
ADDRESS: P.O. Box 515 Birmingham 515 AL 35201
GENERAL TERMS AND CONDITIONS
• COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of www.intermatex-usa.com.
You may use the content of this site only and exclusively for the purpose of online shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
• CREDIT CARDS
We accept the following credit cards: Visa and MasterCard. Incorrect information will cause a delay in processing your order. Your credit card will be billed at the time of purchase.
• LIMITATION OF LIABILITY
www.intermatex-usa.com provides information on the Internet to enhance access to our information. We make no warranties or representation based on the information contained on our site, its quality or performance for a particular application. In no event shall www.intermatex-usa.com,as well as our employees, subcontractors and vendors be liable for any incidental, direct or indirect damages, arising out of the use of information or services, provided on www.intermatex-usa.com website.
• LINKS
This site may contain links to other sites on the Internet that might be owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
• PRIVACY
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the www.intermatex-usa.com.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
• TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error, www.intermatex-usa.com have the right to refuse or cancel any orders placed for product listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, www.intermatex-usa.com shall issue a credit to your credit card account in the amount of the incorrect price within the next 24 to 48hrs.
• OTHER CODITIONS
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether www.intermatex-usa.com signs them or not. We reserve the right to make changes to this Site and these Conditions at any time and without prior notification.