SALES POLICY
• The User/Buyer declares to be 18 years old or over, and to be fully empowered by the company which represents, to request an order and to issue a payment either on a personalized, valid, current, and legitimate credit card, or to request products under specific credit terms previously agreed and granted.
• After clicking or pressing the “Pay” Button at the end of each online order in Intermatex USA Website, the User or Buyer accepts and attains thoroughly and without exemption to all the Intermatex Policies herewith comprised of: Sales, Delivery, Cancellation/Return, Merchandising and Marketing.
• INTERMATEX USA products are new and have a limited warranty term of 365-days beginning on the invoice date.
• This warranty covers only flaws or visual anomalies derived from manufacturing prior to its installation. Once the product has been installed the warranty will be voided at all instances. Exceptions might occur and will be reserved to INTERMATEX USA technical department criteria to define otherwise, nevertheless, the installation cost will never be covered under any circumstance.
• All INTERMATEX USA products have the proper usage instructions indicated in the most recent catalog. In case is not clear, it must be consulted with Intermatex personnel in writing, to ensure the best application and best performance. This includes also the recommendation of proper installation tools and materials. The customer is 100% responsible for products used or installed differently than suggested in our documentation, catalogs or suggestions provided.
• For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be dispatched as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.
• Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. www.intermatex-usa.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
• Damages in products caused by Shipping and Handling:
• DOOR TO DOOR: Damages will be covered and replaced by INTERMATEX USA. Goods would be sent within the next 48 working hours of notification, at no extra charges. Although, pictures from different angles of the damage are required when notifying the event to the company via email.
• WAREHOUSE EX-WORKS (Picking up from Savannah Warehouse): any controversial situation will be evaluated by INTERMATEX USA logistics and technical support. The decision will be announced within the next 96 working hours after notifying the event.
• INTERMATEX USA does not accept Liabilities beyond the remedies set forth in this Limited Warranty, for incidental or consequential damages derived from misusage, negligence, unawareness, or lack of communication with the supplier.
• This Warranty supplements or supersedes federal and state consumer goods warranty protections.
In case of any claim, it has to be notified within the next 48 working hours after receiving the merchandise. Once it has been returned, the products must go through an inspection. Intermatex USA will reserve the right to accept or reject the claim.