CANCELLATION & RETURN POLICY
• All canceled orders must be submitted via email to info@intermatex-usa.com, within the next 24hrs. Otherwise, this order would be treated as Return.
• In case of products return:
1. First, the event has to be duly notified in writing to any representative of INTERMATEX USA LLC via email, indicating the main reason for the situation.
2. The notification of returns must be requested before 7 days of the reception of the merchandise. The reception date would be marked according to the Parcel or Carriers Companies’ Websites.
• After requesting the Return and if the Intermatex USA has accepted it in writing, the return shall be done within the next 25 days from the Intermatex USA return acceptance date.
An RMA (Return Merchandise Authorization) will be submitted, previous any return of goods.
• All refunds will always be done on products. And the remaining positive balance will remain at the customer’s disposal. The positive account balance will remain valid for the next 180 days from the date of return.
• All merchandise must be returned in their original packaging (box and/or blisters).
• The Shipping address for returning merchandise is:
5578-D Export Boulevard, Garden City 31408, Georgia
• Prior to shipping back any goods, pictures of different angles of the package must be provided to Intermatex USA, in order to obtain the RMA. The company will not receive any products if pictures are not previously supplied showing a proper well-protected wrapping of the package(s) prior to shipping.
• All INTERMATEX USA products must be returned in mint conditions, well-packed in their original boxes, with labels and/or blisters. Otherwise please inform your INTERMATEX USA representative of your specific case evaluation.
• The customer must cover all returning expenses from Shipping back logistics, in addition to:
1. Door to Door Shipments: A 20% charge from the Invoice’s Face Value would be applied due to Shipping and Handling (S&H) Costs. A minimum charge of USD$20.00 would be applied for all returns.
2. ExWorks (picked up @ warehouse) orders a 15% fee from the Invoice’s Face Value will be applied for all returns.